Refund & Return Policy

At Turquoise & Tines, we want you to love your purchase. If you are not completely satisfied with your order, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused
  • In their original condition
  • Free from stains, odors, or damage
  • Returned with original tags and packaging when applicable

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made jewelry
  • Custom hats
  • Personalized items
  • Gift cards
  • Clearance or final sale items
  • Items marked as non-returnable

Because custom products are created specifically for each customer, all custom sales are considered final unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the item and packaging

We will review your request and work to provide a replacement, store credit, or refund when appropriate.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method.

Please allow:

  • 3–5 business days for processing
  • Additional time depending on your bank or payment provider

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for eligible items when inventory is available.

If you would like a different size, color, or item, please contact us before returning your order.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We shipped the wrong item

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before shipment.

Once an order has entered processing or has shipped, it cannot be canceled.

Custom orders cannot be canceled once production has begun.

Sale Items

Sale, clearance, promotional, and discounted items are considered final sale and are not eligible for returns or refunds unless they arrive damaged or defective.

Contact Us

If you have questions regarding returns or refunds, please contact us:

Turquoise & Tines
Pratt, Kansas, United States
Email: info@turquoise-tines.com
Website: https://turquoise-tines.com

We appreciate your support and thank you for shopping with Turquoise & Tines. Our goal is to provide quality products and exceptional customer service with every order. 💙