Exchange Policy

At Turquoise & Tines, we want you to love your purchase. If you're not completely satisfied, we're happy to offer an exchange or store credit for eligible items.

Exchanges & Store Credit

We accept exchanges or store credit requests on eligible items within 30 days of delivery.

To qualify, items must be:

  • Unworn and unused
  • In their original condition
  • Free from stains, odors, or damage
  • Returned with original tags and packaging when applicable

Items that do not meet these requirements may not be eligible for an exchange or store credit.

Non-Eligible Items

The following items cannot be exchanged or returned for store credit:

  • Custom-made jewelry
  • Custom hats
  • Personalized items
  • Gift cards
  • Clearance or final sale items
  • Items marked as non-returnable

Because custom products are created specifically for each customer, all custom sales are final unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the item and packaging

After reviewing your request, we will provide a replacement, exchange, or store credit when appropriate.

Store Credit

If your return is approved and an exchange is not available, store credit will be issued.

  • Store credit never expires.
  • Store credit can be used toward any future purchase on our website.
  • Original shipping charges are non-refundable unless the issue was caused by our error.

Exchanges

We gladly offer exchanges for eligible items when inventory is available.

If you would like a different size, color, or item, please contact us before sending your return so we can assist you with the exchange process.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • We shipped the wrong item

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before shipment.

Once an order has entered processing or has shipped, it cannot be canceled.

Custom orders cannot be canceled once production has begun.

Sale Items

Sale, clearance, promotional, and discounted items are final sale and are not eligible for exchanges or store credit unless they arrive damaged, defective, or incorrect.

Contact Us

If you have any questions regarding exchanges or store credit, please contact us:

Turquoise & Tines
Pratt, Kansas, United States
Email: info@turquoise-tines.com
Website: https://turquoise-tines.com

Thank you for shopping with Turquoise & Tines. We appreciate your support and are committed to providing quality products and excellent customer service with every order. 💙